My stay at Zermatt Budget Rooms was a good experience overall! I loved the spaciousness of my room and the stunning view of the Matterhorn. The amenities, including the wellness center and an extensive breakfast selection, greatly enhanced my visit. However, there were a few issues with the room that could have been better addressed, particularly concerning maintenance.
Rooms
8.0
I was amazed by the size of my room; it felt incredibly spacious. The kitchenette was a nice touch, though there were some minor maintenance issues that detracted from the experience, such as poor lighting and inadequate heating.
Service
7.0
Interactions with the staff were generally positive. They were friendly and helpful, but there was a slight lack of responsiveness when I raised concerns about my room, which was a bit disappointing.
Location
10.0
The hotel's location is fantastic—just a five-minute walk from the train station, making it super convenient for getting around Zermatt. Plus, being near local shops and eateries added to the experience!
Dining
9.0
Breakfast was surprisingly great, with options like eggs, bacon, fresh fruit, and even champagne for mimosas! I appreciated the variety offered, catering to different tastes.
Facilities
9.0
I enjoyed access to the wellness facilities, including the spa and relaxation areas, which were open until 10 PM. The pool and sauna were perfect for unwinding after a day of exploring.
Jennifer
United States,
January
2025
5.2/10
My stay at Zermatt Budget Rooms was mostly a delight, with very nice spa facilities and a sumptuous breakfast that had me looking forward to each morning. However, the room I got wasn't ideal—it had some maintenance issues that really put a damper on things. Overall, I'd say it was a fantastic experience, but not without its hiccups.
Rooms
6.0
The room was spacious, but I had some hiccups with the maintenance—the lamps weren't working, and the bathroom was dimly lit. The shower situation wasn’t great either, creating a little bit of a mess.
Service
6.0
The staff had their moments. While the reception was friendly, I felt like they could've been more responsive to my concerns during my stay, especially about the room issues.
Location
10.0
The location is super convenient—just a quick 5-6 minute walk to the train station. It made exploring Zermatt a breeze, and I loved how easy it was to get around.
Dining
10.0
Breakfast blew me away! There was a great variety, from eggs to fruits, which I didn't expect. It really capped off my mornings perfectly.
Facilities
10.0
Absolutely loved the spa facilities—the pool, sauna, and jacuzzi were highlights for me. They also had fun games in the basement which kept things lively.
Matt
United States,
December
2024
5.0/10
My stay at Zermatt Budget Rooms had its ups and downs. I really enjoyed the access to the wellness facilities, which were excellent, and the breakfast options were truly impressive. However, the room I stayed in was quite disappointing (especially the issues with lighting and shower cleanliness), and the reception staff seemed indifferent to my concerns.
Rooms
6.0
The room I had was large, which I appreciated, but it did have significant issues. The lighting was poor, making it hard to see, particularly in the bathroom area, and the shower had drainage problems. This made the experience less enjoyable than I hoped.
Service
5.0
While some staff were friendly, my interactions with the reception were not great. When I raised concerns about my room, they seemed uninterested in resolving the issues. This was a letdown during my stay.
Location
9.0
The location is fantastic, very close to the train station and convenient for exploring Zermatt. It made getting around quite easy, especially for skiing activities.
Dining
9.0
Breakfast was a highlight for me, with a large variety of options. It was great to start the day with such a diverse selection of foods, far exceeding typical offerings at budget hotels.
Facilities
8.0
The wellness area was excellent and a definite plus. I took full advantage of the spa facilities, which included a lovely pool and sauna. These amenities really added to my overall experience.
Bobby
United States,
December
2024
5.8/10
My stay at Zermatt Budget Rooms had its ups and downs. On the positive side, I loved the wellness facilities and the breakfast spread was impressive. However, I was disappointed with my room, number 804, which had several maintenance issues and was quite chilly at night. Overall, my experience was decent, but there were definitely areas that could use improvement.
Rooms
6.0
I was in a large room, but it had several issues like non-working lamps and a messy shower. The room felt dark and chilly, making my stay less comfortable than I had hoped.
Service
5.0
The front desk staff didn't seem particularly interested in addressing my concerns about the room, which was disappointing given the overall hospitality that I encountered elsewhere in the hotel.
Location
9.0
The location was convenient, being close to the train station and local shops, which made getting around Zermatt easy.
Dining
8.0
Breakfast was a highlight for me, with a good variety of options that really started my day off right. I enjoyed the complimentary snacks in the lobby too.
Facilities
8.0
The spa facilities were a great bonus, and I appreciated having access to wellness amenities such as saunas and hot tubs. It added a nice touch to my stay.
Johnny
United States,
November
2024
6.4/10
My stay at Zermatt Budget Rooms exceeded all expectations, showcasing spacious accommodations and relaxing amenities. The breakfast provided a good variety, making each morning a treat. However, I found the room to be a bit chilly at night, necessitating extra layers. Overall, it was a nice experience.
Rooms
10.0
The room was extremely spacious with a family-friendly layout, and the comfortable bedding made for a great night's sleep. The full kitchen included stovetop, oven, and microwave, adding a nice touch for an extended stay.
Service
10.0
Staff assistance was amazing, especially Carla at the front desk who helped track down my lost ski bag promptly. My interactions with reception were warm and genuinely helpful throughout my stay.
Location
10.0
The hotel is conveniently located just a 5-minute walk from the train station and near a grocery store, which made it easy to stock up on supplies. Being close to the free bus shuttle for access to the Matterhorn was a bonus.
Dining
10.0
The breakfast was a highlight, offering a range of items from eggs to yogurt, and the on-site Hornox restaurant featured delicious dining options, including a tasty T-bone steak.
Facilities
10.0
I enjoyed the wellness facilities, including a large heated pool, sauna, and jacuzzi, all of which were available for late-night relaxation. The variety of entertainment options like pool tables and foosball enhanced the overall experience.
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